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Approved June 2005
Vision Statement
Carolina Collegiate Federal Credit Union, consistent with the credit union philosophy, is the financial institution of choice for our current members and future members within the higher education community.
Mission Statement
Carolina Collegiate Federal Credit Union meets members’ financial needs through innovative and high-quality service.
Service Statement
Making a difference, one member at a time.
Our Philosophy and Values
Credit unions are not-for-profit financial cooperatives created to encourage savings and provide a source of credit for individuals of limited and moderate means. Credit unions embrace the principle of “not for profit, not for charity, but for service.” The philosophy of “people helping people” is our foundation.
Carolina Collegiate Federal Credit Union is an organization built on the traditional values of commitment to service, respect for the individual and fiscal responsibility.
The member-owners have democratic control (one member, one vote) of our credit union and elect from their midst a volunteer Board of Directors, which appoints the Supervisory Committee.
We hold ourselves to the highest standard of integrity, professional ethics, cooperation and team spirit.
Our day-to-day decisions are based on what is in the best interest of our members. We place the welfare of our members above all other priorities. Each member is valued.
We recognize the importance of a positive and supportive environment for our staff and the equitable treatment of all members, as well as maintaining a financially strong and stable organization.
Our desire for excellence in quality and service leads us to continuous self-evaluation and improvement.
Our willingness to adapt to our changing environment highlights our commitment to our members.
Strategic Directives
Approved June 2005
Financial
- Maintain a sound financial position and inspire the complete trust and confidence of our members
Membership
- Provide exceptional service with a personal concern for our members and staff
- Continually search for better products and services that meet our members’ needs
- Focus on membership growth and penetration of services within the higher education community
- Provide financial education opportunities for all members
Human Resources
- Provide educational options to all staff and volunteers for continual development
- Provide an open, caring and professional employment environment
- Build a highly motivated, committed, and productive team that embodies a desire to serve
- Maintain competitive compensation and benefit structures to promote retention of quality staff
Operations
- Utilize new and existing technology, programs and systems to improve member convenience, staff efficiency, cost effectiveness, and productivity
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