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To enroll in Mobile, members must have the following:
For Text Banking - Text messaging service from a supported carrier. Most carriers are supported. Note that if you do not have a text plan with their wireless carrier, use of text banking could be expensive. For questions about personal cellular device text plans, please contact their wireless provider.
For Mobile Browser - A smart phone with internet access (WAP 2.0 and cookies) is required. This service is available for members using all wireless carriers.
Security is extremely important. Our security features include:
Multi-factor authentication
Device timeout
No personal data stored on device
128-bit encryption over SSL
Text Banking
Text banking gives members quick and easy access to their financial information. Text banking can be a powerful tool to introduce consumers to the convenience and speed of mobile banking.
Your Short Code is CUACCT or 282228. The platform has the ability to deliver a high volume of messages quickly and consistently.
Text Banking functions include:
Account Balances
Recent Transaction History
Account Transfers (optional per credit union)
Help Content
Mobile Browser
Banking via mobile browser can be an easy, familiar experience for members. Most mobile phones with Internet browsing capabilities (minimum WAP 2.0), support our mobile web solution.
Our mobile web solution is one of the few in the market that offers multi-factor authentication and the ability to remotely disable the service.
Functions of the mobile browser include:
Account Summary & Balance
Recent Transaction History (up to 30 days as supported)
Transactions Search
Funds Transfer
ATM & Branch Locator
Help
Member Enrollment
To enroll, members MUST visit the enrollment website via a DESKTOP computer or LAPTOP, not a mobile device.
From a DESKTOP or LAPTOP, go to https://www.co-opmobile.org where you will be prompted to identify Carolina Collegiate Federal Credit Union as your credit union.
Enter the primary member name, primary member ( up to 5 digits) number, and provide the following personal information for authentication:
- Last five digits of the social security number.
- Two of the following: street number, ZIP Code, telephone number, date of birth.
If the information matches the data as noted in Private Teller, members are authenticated and prompted to create a user ID and a password which must be entered when accessing CO-OP Mobile.
- To verify personal information of record, log into Private Teller and click “Profile” in the left column. Then click “Preferences” and “Personal Information”.
NOTE: Members who have accounts at more than one credit union participating in CO-OP Mobile are able to have account access for each credit union. However, they cannot complete transfers from one credit union to the other using CO-OP Mobile. Only transfers between accounts in a single credit union are allowed.
Carolina Collegiate Mobile Website: http://mobile.carolina.org
Troubleshooting
Following are several issues that members could encounter during enrollment, activation and initial use.
Enrollment Declined
If CO-OP cannot verify member information during enrollment, members are advised to contact their credit union. Registration was likely declined because personal information entered did not match the information within Private Teller.
To verify personal information of record, log into Private Teller and click “Profile” in the left column. Then click “Preferences” and “Personal Information”.
Initial Text Message Not Received
If the text message was not received following a successful enrollment, the member can return to the enrollment site, enter the phone number, and select the option for another text message.
Activation Code Expired
If the member’s activation code expired before they activated service on the phone, the member should return to the enrollment site, enter the phone number, and select the option for receiving another activation code.
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