Carolina Collegiate Federal Credit Union
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FAQ

General Questions

Loans

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How can I stop credit card solicitations and other junk mail?

About 200,000 people a month are opting out of credit card solicitations by using the toll-free number of the National Opt-Out Center, says American Banker (June 12, 2001). The center's hot line was established two years ago by three key credit reporting bureaus-Experian Inc., Equifax Inc., and Trans Union LLC-which were joined later by a fourth bureau, Innovis Inc. A 1997 amendment to the Fair Credit Reporting Act required the hot line so consumers could remove their names from lists by calling 1-88-50PT-OUT (1-888-567-8688).
Names can be deleted for two years or forever. Those opting for the latter will receive a notice of election, which they must sign and return. They can opt back in any time. Callers can leave their name, address, phone number, and Social Security number. They can also remove family members' names. Opting out won't eliminate all junk mail, since many other companies have databases. The Direct Marketing Association already has a mail preference service where consumers can register on an association-wide "delete file" companies can update four times a year. Registration is good for five years. Those who register online are charged $5.

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Who can apply for a loan?

    Anyone who is a member of Carolina Collegiate Federal Credit Union can apply for a loan. There is no waiting period for submitting a loan application.

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What information does a loan officer use when considering a loan?

  • Debt to Income Ratio: The loan officer will look at your ability to repay the loan by using your debt to income ratio. This ratio is found by comparing the debts you owe to the amount of money you earn. This helps the loan officer determine if you can afford to make the payment.
     
  • Credit Report: A credit report is obtained from a credit bureau to show your past record of repayment. To protect the interests of all members in the credit union, we want to ensure the loan will be repaid.
     
  • Work Record: When applying for a loan, you should bring a copy of your paycheck for income verification.
     
  • Past Experience with the Credit Union: If you have had previous credit union loans, loan officers will examine your repayment record.

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How long does it take to process a loan application?

    Loan applications are usually processed the day we receive the application.

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How is the loan repaid?

    There are three ways to make payments on your loan:
  • Deliver Payment: Stop by one of our offices to make your payment.
     
  • Mail Payment: Simply mail your check or money order to the credit union with the loan coupons provided for you. Night deposit boxes are also available.
     
  • Payroll Deduction: You can use payroll deduction to make your monthly loan payments. Money will be deducted from your check each pay period and deposited in your savings account. On the 15th and the last day of the month, your loan payment will be deducted from your savings account.

    Using payroll deduction does not guarantee a loan will be approved.
     
  • Automatic Services: You can use Private Teller, Night Watch, or Payment Link to make your payment.

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Are my loans simple interest?

    Yes and can be prepaid at any time.

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Do I have a grace period on my loan payment?

    Yes, 10 days.

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What is payment protection insurance?

    Our credit life and credit disability insurance helps you weather your financial storms by paying off your loan if you die or making the monthly payments on your loan if you become disabled.

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Why you should consider payment protection insurance?

  • An estimated 80% of the nation's work force does not have individual disability income insurance.
     
  • Employer-sponsored disability plans typically replace 60%-70% or less of income.
     
  • Approximately 40% of consumers have no life insurance at all!
     

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Why credit unions' payment protection insurance is better than the competition?

  1. More value.
    • Coverage begins right away for qualified borrowers.
    • Benefits are payable in addition to other coverage.
    • You pay for only the amount of coverage you need to cover your loan balance.
    • Benefit payout ratio is nearly 50% higher than the industry average.
  2. Easy to purchase.
    • Enrollment is a convenient part of the loan process.
    • No medical exam is required.
    • No long application forms to fill out.
  3. Reasonably priced.
    • Coverage costs just pennies a day.
    • Rate doesn't vary by age, gender, or health habits.
    • Same rate is charged to all members in your credit union.
    • Group policies allow your credit union to offer even lower rates.

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Who needs credit insurance?

    Credit Life and credit disability insurance are appropriate for everyone who wants to make sure their families aren't saddled with extra financial burdens if they die or become disabled. These payment protection coverages provide a valuable safety net if you are uninsured or underinsured. Ask yourself:
  • Could I make ends meet if I lost 40% of my income? Remember, most employer disability packages only provide up to 60%-70% of regular salary.
     
  • Do I qualify to purchase individual life insurance? Would I prefer to avoid the hassle and paperwork? Signing up for payment protection is part of the loan process and, if you qualify, covers you the moment the loan is issued.

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Should consumers buy credit insurance even if they're healthy?

    Yes -- accidents happen to healthy people too! And disabilities are not always accident related -- even healthy people get sick.

  • 40% of today's baby boomers are likely to face a disability lasting three months or longer before age 65 (source: Disability Income).
     
  • In today's stressful world, the leading cause of disability involves mental and nervous disorders -- more so than heart disease, high blood pressure, back pain and injuries from falls.

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Should consumers purchase credit life plan to supplement other life insurance?

    Yes, with good reason:

  • easier to qualify -- no physical requirements to meet
     
  • no waiting period before coverage starts
     
  • policies are written for the amount of the loan only

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Which is best -- gross coverage or net coverage?

    Net coverage is best. Net credit life coverage insures only the loan balance. Gross coverage covers the loan principal and interest, resulting in higher premiums. CUNA Mutual's credit union payment protection is on a net basis -- most other providers offer the more expensive gross coverage.

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Why do credit unions offer better deals on payment protection than banks, auto dealers and other creditors?

    Credit unions exist to serve their members. They are owned and democratically controlled by members. It's a unique philosophy! Banks and other providers focus on the bottom line, charging consumers as much as the market will bear.... typically charging the highest allowable premium rate.

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Who qualifies for this insurance?

    Almost everyone! There are no medical exams required if you elect the insurance at the time you take out your loan. You must not be older than the maximum eligible age when you take out your loan. To qualify for credit disability coverage, you must be actively at work and regularly performing all the usual duties of a full-time, gainful occupation.

    (Eligibility, exclusions, benefits and termination provisions may vary according to your credit union's master contract, which is controlling in all instances. Be sure to consult a loan officer at your credit union for complete details.)

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How do consumers sign up for credit union insurance?

    You simply enroll during the loan process.... what could be easier?

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Why would you consider buying a used car without a warranty?

    Probably, because you didn't know it was available.
    Imagine, getting the value of a used car, with new-car peace of mind.
    The Credit Union can set you up with a low cost extended warranty on your used car. And it can be financed with your monthly loan payment. Warranties are available from 12 months to 72 months.

    Benefits and Features of Extended Warranty

  • Your wallet is protected when your car breaks down.
     
  • Four levels of coverage available, from the Bronze package, which warranties power train, suspension and brakes, all the way to the Platinum package which warranties nearly every system on your vehicle.
     
  • Pays for parts and labor.
     
  • Repairs completed at your choice of any licensed repair facility in the USA and Canada. (85% of claims are handled at a dealership.)
     
  • Pays for towing up to $50.
     
  • Pays for a rental car up to $25/day for up to 5 days.
     
  • Toll-free claims number from 8:00 am to 8:00 pm EST.
     
  • Hassle free. The repairer is paid directly by the plan.
     
  • Transferable if you sell your car.
     
  • Cancelable at any time.
     
  • Nationwide service agreements with Firestone, AAMCO, and Pep Boys.
     
  • 90-day money back guarantee. After 90 days pro-rated less $30 fee

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How are Auto, RV, and Boat titles released after the loan has been paid off?

If the loan at our credit union is paid off by an dealership, other financial institution, or insurance company, the loan document is marked paid and the title is forwarded to the appropriate address within the week. If the loan is paid off by an individual, the title is forwarded to the member in 10 business days.

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What happens when I trade my Auto/RV/Boat in on another Auto/RV/Boat?

Our Credit Union's loan officers can aid you in this process. A buyer should always negotiate the price for the new auto before talking about a trade in. Then negotiate the price credit given for the trade in. Research the price of the auto you purchase and trade in before you agree on a price with the dealership. Use our Auto Buying Guides to help with pricing decisions. If a loan is owed on the trade in, call to confirm the payoff amount of that loan. That loan balance is added to your new auto loan. The total of the new loan should not be more than the value/selling price of the new auto.

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What should happen when an individual buys or sells an auto to an individual?

The seller and buyer need to complete a bill of sale approved by the Highway Department and complete the reverse side of the title (if the auto does not have a loan on it). When making a loan on an auto purchased from an individual, a loan officer has to see the auto to verify condition and vehicle ID numbers. Normally the dealership is responsible for the vehicle condition and ID. Our Loan Officers can help with this process. Use our Auto Buying Guides to help with pricing decisions. If the seller has a loan on the auto, a check will be mailed to the loan company. That company will forward the title to new owner if there is no new loan on the auto. If there is a new loan on the auto, the loan company will forward the title to the new loan company.

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Once I become a member, can I always be a member, even if I am no longer associated with a sponsoring organization?

    Yes, you may continue your membership with the Credit Union for as long as you wish, even if you leave the qualifying organization. "Once a member, always a member" is in full effect at Carolina Collegiate Federal Credit Union.

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Where can I get my yearend dividend and interest information for completing my taxes?

Your credit union will mail 1099 and 1098 forms to members by January 31 of each year. The minimum dividend reported to the IRS is $10.00. If your accounts did not earn a minimum of $10 reportable dividend income, a 1099 form will not be mailed to members or the IRS. The 1098 form is generated for those individuals with mortgage interest. Your yearend figures can be found on your December 31 account statement.

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What routing numbers to give for direct deposits from employers and the IRS?

Your routing and account numbers can be found on the bottom of your checks. The routing number is 253978824. Your checking account number is the set of numbers after the colon and before the quotes mark. The checking account number always starts 453009______. If the direct deposit is going into a savings account, please enter your member account number.

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What do I do if I forgot my ATM, Debit, or Credit card pin (Personal Identification Number)?

For security reasons, our staff has no knowledge of the actual pin used for accessing accounts. Please contact a card services representative at 803-227-5555 or 800-476-5861 and your pin can be reset at the branch.

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What do I do if my checkbook is lost or stolen?

If your checkbook is lost or stolen, there are two different ways to handle this situation. The first way is to place a stop payment order on the checks lost or stolen. There is a $35 fee for placing a stop payment on a whole range of check numbers. The check numbers of the lost or stolen checks is needed to place a stop payment order on those items. The second way to handle lost or stolen checks is to close the account that the lost or stolen checks are drawn on. A new account would be opened and certain automatic drafts and deposits would need to be changed to the new account. A police report should be completed for these lost or stolen checks. If someone other than an authorized account user writes any of the lost or stolen checks, those checks would be returned to the merchant or individual that accepted the checks. That merchant or individual would contact you for payment. At that time, you would complete an Affidavit of Forgery. The merchant or individual may need a copy of the police report and the Affidavit of Forgery.

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What do I do if my ATM, Debit, or Credit card is lost or stolen?

ATM, Debit, and Credit cards are all handled differently.

  • ATM and Debit cards - For lost cards and general information, call 803-227-5555 or 800-476-5861. If the staff member is unavailable at the time of your call, leave a message on the voice mail.
    For after hours, call (800) 554-8969 for immediate service. If using the after hours notification service, you will also need to contact our office at 803-227-5555 or 1-800-476-5861 in order to receive a new card. Upon receipt of a new ATM / VISA Debit Card Application, a new card and pin (Personal Identification Number) will be  issued that day.  Please review your account to help monitor any unauthorized transactions. If unauthorized transactions have been charged to your account, please complete an ATM / Debit Dispute Form and a Fraudulent Use of a Credit or Debit Card Form(Must be notarized). Please forward these completed forms to the credit union by mail or in person. Your account will be credited for the unauthorized amount.
  • Credit cards - For lost or stolen cards, call (800) 449-7728. Please review your account to help monitor any unauthorized transactions. Notify Card Services at (800) 449-7728 immediately. If unauthorized transactions have been charged to your account, the appropriate forms will be mailed directly to you. A new card and pin (personal identification number) will be ordered and will arrive in about 7 to 10 business days. For General Information call (800) 654-7728, 803-227-5555, or 1-800-476-5861.

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How can I wire money to my credit union account?

Click here for Wire Transfer Informaiton.

When a check is not a check? - A consumer guide to electronic check conversion.


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Copyright 2013 Carolina Collegiate Federal Credit Union
Carolina Collegiate Federal Credit Union
Phone: 803.227.5555 • Toll Free: 800.476.5861 • Fax: 803.227.5550
Locations | Office Hours | NMLS ID# 472468
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